When complainants get tough, the tough respond cordially

Business owners dread a call from an unhappy client. This post is about what happens when a meeting causes panic. Read on to find out who is on the receiving end, why it happens, and how to avoid setting dangerous precedents. Welcome back, or if you’re new here...

What the hell was that? Homeowners escape collapse

Last week saw the collapse of a roof that hit the front page of the Evening Standard. This posts advises why it’s highly unlikely that the home owner’s insurance company will cover the cost. Read on to find out how it happens, who picks up the tab and why...

What is the dirty little secret of Insurance? Part 2

I’ve previously posted how your legal expenses cover probably allows you to take action against anyone except your insurance company. The second in this series moves us all towards the sticky wicket of Health and Safety. This week I write about why legislation...

Business owner deflated by sinister claims tactics – Part 2

This is the second part of a two part blog about another dirty little secret of insurance. The attempted application of this one even shocked me, and I’ve had 21 years experience of exposing their secrets. You can read part one here. Read on to find out how this...

Business owner deflated by sinister claims tactics – Part 1

This blog is about another dirty little secret of insurance. The attempted application of this one even shocked me, and I’ve had 21 years experience of exposing their secrets. Read on to find out how this scenario unfolded, how the secret affects both businesses...

What is the dirty little secret of Insurance?

There are hidden clauses that loom large in policy documents and some are more sinister than others. Here I explain what the secret is, why it is dirty and how it’s still a secret. Welcome back, or if you’re new here sign up to our RSS feed to receive...

Solicitors frustrated by broker tactics

Now silly season is upon us, I thought I would update you on what is actually happening in the solicitor’s indemnity market. I know quite a few solicitors and I understand their frustrations. Rather than wax lyrical, I’m going to stick to the good, the bad...

Litigation expenses insurance – Before or after?

Insurance for legal expenses has evolved along with CFA’s. Client’s may prefer the new “hybrid” offerings that allow them to pay later. Timing is of the essence and there are ways to attract the most favourable rates. Insurance as an investment Appropriate...

Solicitor’s professional indemnity concerns

Some solicitors are still punch drunk from last year. With fewer insurance companies offering cover this year solicitors need more help than ever. Some are rolling with the punches, others have already given up. Here are the options including the good bad and ugly....