When complainants get tough, the tough respond cordially

Business owners dread a call from an unhappy client. This post is about what happens when a meeting causes panic. Read on to find out who is on the receiving end, why it happens, and how to avoid setting dangerous precedents. Welcome back, or if you’re new here...

Solicitors frustrated by broker tactics

Now silly season is upon us, I thought I would update you on what is actually happening in the solicitor’s indemnity market. I know quite a few solicitors and I understand their frustrations. Rather than wax lyrical, I’m going to stick to the good, the bad...

Solicitor’s professional indemnity concerns

Some solicitors are still punch drunk from last year. With fewer insurance companies offering cover this year solicitors need more help than ever. Some are rolling with the punches, others have already given up. Here are the options including the good bad and ugly....

You don’t want insurance companies to pay fraudsters – especially if they’re using your premium

Have you contributed to Madoff’s legal defence costs? Not all insurance disputes should be won by the insured, especially if they are fraudulent. Usually I’m furious when I hear that an insurance claim has been declined. This time I was pleased;...

Professional Indemnity Insurance – Discover how to avoid losses

Professional advisers are not always protected by their insurance Want to know why some indemnity insurance claims are declined? I have two examples of claims being declined, one more extreme than the other, yet both prove small errors can prove costly. And I’m...