Insurance Blog

Customer Service – Where did it all go wrong?

I recently read an article in a newsletter from marketing expert Dave Croydon, Hilltop Consultancy. David was voicing his concern that automated telephone systems were of little benefit to customers, going as far as to call them a "customer disservice". The article...

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Insurers tighten their belts on business claims

Jason Cobine of insurance brokers Cobine Carmelson explains why insurance companies decline business interruption claims and offers tips on how accountants can secure the proper payment for their clients. It's not exactly news that insurance companies inspect...

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What is cyber insurance?

Twitter has experienced problems this week. Could it happen to you? What happens when your website is hacked or your e-commerce platforms compromised? Does your theft or loss of income insurance kick in? The answer is that all three are unlikely yet there is something...

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Have you got All Risks insurance?

The insurance definition of unattended items is a tricky one. Believe it or not this case history was made in the 1960’s when a sales rep left his car in a layby on A road. Then watched with disbelief as his car was driven off and his samples were stolen. The judge...

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