When complainants get tough, the tough respond cordially

by | Aug 14, 2012 | Categories: Insurance Blog | Tags: , , , , ,

Business owners dread a call from an unhappy client. This post is about what happens when a meeting causes panic. Read on to find out who is on the receiving end, why it happens, and how to avoid setting dangerous precedents. Welcome back, or if you’re new here...

What the hell was that? Homeowners escape collapse

by | May 31, 2012 | Categories: Insurance Blog | Tags: , , , , , ,

Last week saw the collapse of a roof that hit the front page of the Evening Standard. This posts advises why it’s highly unlikely that the home owner’s insurance company will cover the cost. Read on to find out how it happens, who picks up the tab and why...

What is the dirty little secret of Insurance? Part 2

by | Apr 12, 2012 | Categories: Insurance Blog | Tags: , , , , ,

I’ve previously posted how your legal expenses cover probably allows you to take action against anyone except your insurance company. The second in this series moves us all towards the sticky wicket of Health and Safety. This week I write about why legislation...

What is the dirty little secret of Insurance?

by | Nov 1, 2011 | Categories: Insurance Blog | Tags: , , , , , ,

There are hidden clauses that loom large in policy documents and some are more sinister than others. Here I explain what the secret is, why it is dirty and how it’s still a secret. Welcome back, or if you’re new here sign up to our RSS feed to receive...

Business Insurance has a hidden weakness – does your policy protect you properly?

by | Nov 4, 2009 | Categories: Insurance Blog | Tags: , , , , ,

Insurance claim departments are taking a hard nosed approach – make sure you’re covered I recently heard about three businesses who have been robbed of £250,000 assets and their company insurance is not paying out. Today, I heard about another case of a business...