A brand is what people say about you when you’re not in the room. Here are some comments people made about us;
Not everyone got their claims paid during Covid, some are still waiting. This is what James had to say about his experience.
“To be honest with you, Jason, I was overjoyed how quickly the money came. It really helped us with our cash flow…it really just helped us consolidate for a minute and get our finance back in order….So with a lot of percentage of the money that you got for us, we decided to go out there and find a restaurant…. It’s been great. Year by year, we’re growing about 11-12% each year. Going into our third year now, it’s been a great success.”
Click here for the full testimonial.
“Jason and his team have helped me navigate the world of insurance for over 10 years. Their response time has always been impressive and their costs always reasonable. On the couple of occasions we had to make a claim, they made that process a breeze..”
Read about Michael’s story here.
“A recent customer of Jason’s but right from the start he had the supreme patience on guiding me through the complex world of business insurance and made a real effort to get the right product for me. When we actually needed to make a claim he made the process much easier than expected, he took ownership, interfaced with the insurance company and guided me through the process. Fantastic end-to-end customer service.”
“I have known Jason for many years and he provides excellent insurance advice as broker for the business. Very knowledgeable and very competitive, goes the extra mile.“
“Cobine Carmelson’s knowledge is second to none. They get to the heart of the matter fast and are completely commercially focused, understanding the complicated environment we trade in. They are not just an insurance broker, ultimately they are an additional member to the team and a flawless one at that.”
Read more here
“I just wanted to say “thank you” and put in writing my appreciation for your services to date. Having reviewed the paperwork in relation to my insurance you have been helpful, informative, knowledgable and supportive. You have provided excellent client care and been pro-active in all your dealings with me and the firm. I have found you to be impartial and objective, indeed recommending the status quo where it was sufficient rather than changing for change’s sake. Your services are and continue to be much appreciated.”
So in the end I got a personal tutorial on how to make sure I am covered by the insurance, I got a review of my insurance and I saved money because I could cancel one policy. I am sorry Jason didn’t get my business after all his work, but I would encourage all of you to book in a session with Jason. He really knows what he is doing and will make sure your business is covered the best possible way. Not just trying to make himself money… Jason is the insurance broker you can trust!”
“I have had the pleasure of working with Jason and Lisa at Cobine Carmelson on several complex matters, and their expertise and dedication has been consistent. They’ve guided me through each instance with patience, simplifying intricate processes from start to finish.
Recently, I faced a challenging buildings insurance claim involving three separate parties. For weeks, my inbox was inundated with a relentless stream of emails that created confusion and drained time without any sign of resolution. Lisa stepped in at the perfect moment with one strategic email, changing the entire dynamic. Since then, my inbox has been blissfully quiet, the paperwork is now in the right hands, and I feel relieved/reassured that a satisfactory outcome is on the horizon.
Lisa’s ability to resolve this situation has not only saved me significant time but also alleviated unnecessary stress. I am immensely grateful for the professionalism and care that both Jason and Lisa have demonstrated throughout our interactions.”
“Lisa and Jason helped me making a difficult if not impossible claim, for business interruption by the 2020 Covid restriction. There was simply no hope in 2020. We made limited progress in 2021. I gave up in 2022, while Lisa kept nudging and guiding me persistently, even when I stopped responding to her. Eventually she succeeded and I received the BI payout 3 years after! Hats off to the Lisa/Jason team!”
“I have been a long-standing customer of Cobine Carmelson with multiple properties insured and have always been delighted with the support and advice I have received. It is easy to forget that the point of insurance is that you may need to make a claim. When I did make my first major claim this year, Jason and his team were – as expected – efficient, supportive and professional. They advised from the very beginning what the insurance would cover following a major roof leak into one of my properties. And then they handled the liaison with the insurer so that I had a clear flow of information. And I knew I had someone on my side dealing with a company (the insurer) that had a vested interest to minimise what they paid out! The work is now done, the payout made, and it could not have been a better experience.”
Andy’s case study is here.
“I do want to thank Lisa at Cobine Carmelson for really supporting us with our claim. Always in touch, always friendly and supportive, and absolutely dogged in her pursuance of a resolution in our favour.”
Thanks in the extreme for your management of the whole process, from the initial sensible advice you gave me over the telephone, to the smooth arrangement of the policy itself, including your patience in working through the documentation requirements with me – a nightmare in itself. I still can’t believe you did it so quickly and that it was so relatively painless. And, by the way, I got the contract, thanks in no small part to you as without that insurance in place I would have been disqualified from the pitch.”
