Case Study
The Situation:
Our client had a high-end outdoor kitchen newly installed in their garden. Unfortunately, the kitchen was severely damaged when a tree from a neighbouring garden was blown down during a storm and landed on the kitchen. The tree did not belong to the client, and the incident was entirely due to natural causes. Following our guidance, the client was fully covered when the unexpected happened.
The Challenge:
Handling a claim involving a neighbour’s tree causing damage required careful management to ensure a smooth and fair resolution.
Our Approach:
Lisa guided the claim with her professionalism and knowledge, keeping the client constantly informed and making the process smoother as a result. Lisa worked closely with the client’s personal assistant providing timely responses and helping ensure the claim moved efficiently.
Outcome:
Regardless of the complexity, the claim was successfully settled within 7 months . The client and their team were so impressed by Lisa’s expertise and the seamless handling of the process, that they happily put more business our way.
Key Takeaways:
- Expert guidance and clear communication create a positive client experience.
- Properly insured assets and proactive claim management make a real difference.
- Even complex claims involving third-party factors can be resolved smoothly with the right support.
Unfortunately storm damage is becoming more of a regular occurrence. We are here to help.
