Solicitors’ “silly season” is not so silly

Silly season is upon us and the PI renewal scramble has already started. Yet it isn’t so mad this year. Read on to find out if that is because of the ABS’, SRA or insurers. Welcome back, or if you’re new here sign up to our RSS feed to receive...

When complainants get tough, the tough respond cordially

Business owners dread a call from an unhappy client. This post is about what happens when a meeting causes panic. Read on to find out who is on the receiving end, why it happens, and how to avoid setting dangerous precedents. Welcome back, or if you’re new here...